Refund policy

Returns & Refunds Policy

Sale Line Ltd

1. Overview

At Sale Line Ltd, we want you to be satisfied with your purchase. This Returns & Refunds Policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

2. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right:

You must notify us within 14 days of delivery
You then have a further 14 days to return the item

3. Eligibility for Returns

To be eligible for a return:

The item must be unused and in its original condition
It must be returned in the original packaging
Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

The following items cannot be returned unless faulty:

Personalised or custom-made products
Perishable goods
Hygiene-sensitive items (if opened)

5. How to Request a Return

To initiate a return, please contact us at:
Email: salelineltd43@gmail.com

Please include:

Your order number
Reason for return
Photos (if the item is damaged or faulty)

We will provide return instructions once your request is approved.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked shipping service, as we are not responsible for lost returns